Frequently Asked Questions

Pre-Orders

What is a pre-order?
Pre-order items are products that are not yet in stock but available for purchase now. When you pre-order, you secure your item before it's released!

When will my pre-order ship?
All pre-order items ship within 2 weeks from the date of purchase. You'll receive a tracking number via email once your order ships.

Do pre-orders come with anything special?
Yes! Every pre-order comes with a surprise hidden gift as a thank you for your early support.

Can I cancel my pre-order?
Please contact us as soon as possible if you need to cancel. We'll do our best to accommodate your request before the item ships.

Shipping

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.

Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future.

How can I track my order?
Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey.

Returns & Exchanges

What is your return policy?
Please refer to our Return Policy page for detailed information about returns and exchanges.

How do I start a return?
Contact us at [vsoulllc@gmail.com]with your order number and we'll guide you through the process.

Product Questions

How do I know what size to order?
Check the product page for size charts and measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.

What materials are your products made from?
All our products are made with premium quality materials for ultimate comfort and durability. Specific material information is listed on each product page.

Contact Us

How can I reach customer service?
You can chat with us using the chat button on our website, or email us at [vsoulllc@gmail.com email]. We typically respond within 24 hours.

Do you have a phone number?
For the fastest response, please use our chat feature or send us an email.